FRANK CARRERA

FRANK CARRERA

DIRECTOR

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Tell us a little about your professional and educational experience.

Over 15 years consulting experience in Big 4 and smaller firms. MBA from DePaul.

 

Your specific area(s) of professional expertise?

I am a jack of all trades.  IT experience includes larger program management, enterprise application delivery, and infrastructure services. Customer service experience includes end-to-end customer experience (CX), contact center operations, and contact center technologies.

 

What does being a True Consulting Partner mean to you?

It means being a trusted business advisor and building a solid relationship.  Whether someone is a current or previous client, I want them to feel they can reach out to me at any time with any new business challenge and I would help them or find someone in my network that could.

 

You can have any superpower in the world…

I would like the ability to read people’s minds.

 

Quote to live by?

Treat others the way you would like to be treated.

 

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